Effective Communication: A Practical Master Class with Shani Chai

Description

Shani Chai is an organizational consultant who works with technology companies and with managers, after a career that began at 888 and at Google. In the episode she delivers a practical master class on effective communication: how to analyze the other side, manage stakeholders like a backlog, build a persuasive message, and close every interaction with a call to action. The central tension — how much upfront work is worth investing so that in the end communication works for us.